Help & Support – Anthea Jewels
Welcome to the Help & Support page of Anthea Jewels. Here, you will find answers to the most common questions about shopping on our website. If you need further assistance, please visit our Contact Page to reach out to us.
1. Ordering & Payments
•You can browse and purchase our jewelry directly from our website.
•We accept payments via Stripe, allowing you to use major credit and debit cards.
•Prices are displayed in Euro and include applicable taxes where required.
•If you have a discount code, enter it at checkout to apply the discount.
2. Shipping & Delivery
•We offer free shipping. For details on delivery times and countries we ship to, please refer to our Delivery Policy.
•If your country is not on the list, please contact us using the contact form
•Once your order is shipped, you will receive a tracking link via email.
•Products are carefully packaged in Anthea Jewels signature packaging to ensure they arrive safely.
3. Returns & Exchanges
•We follow the legal withdrawal policy in the European Union. If you wish to return an item, please consult our Withdrawal Policy.
•Items must be returned in their original condition and packaging.
•Refunds will be processed once we receive and inspect the returned product.
4. Product Information & Care
•Each product description includes materials and sizes to help you make an informed purchase.
•Jewelry care instructions can be found on individual product pages.
•Our jewelry is covered by the EU legal warranty, ensuring protection against defects. Learn more in our Sales Conditions.
5. Account & Order Management
•You do not need an account to place an order, but creating one allows you to track your purchases and save your details for future orders.
•If you forgot your password, use the Forgot Password? link on the login page to reset it.
•You can update your shipping address and personal details in your account settings.
6. Frequently Asked Questions (FAQs)
•Do you offer gift wrapping? Our jewelry comes in Anthea Jewels’ signature packaging, ready for gifting.
•Can I cancel my order after placing it? Orders are processed quickly, so cancellation is only possible within a short time frame. Please contact us immediately if you need to cancel.
•Are all your gemstones natural? Yes, we only use natural gemstones in our jewelry.
7. Contact Us
For any additional questions, feel free to contact us through our Contact Page or email us at hello@anthea-jewels.com. We’ll be happy to assist you.
8. Legal information
For legal matters, please review our Legal Notice, Privacy Policy, and Cookies Policy.